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Answers to the questions vendors ask most. Still stuck? Message us on WhatsApp.

Credits and enquiries

Credits are how couples' enquiries reach you on Akad.

1 credit per enquiryEach new enquiry you receive uses 1 credit. Replying within a conversation is always free.
Subscriptions are unlimitedOn a paid plan, enquiries don't use credits at all.
You started with free creditsYour account came with credits so you could start receiving enquiries right away.
If you run outNew enquiries are held for you, not lost. They appear locked in your inbox, where you can unlock and reply. Couples are also shown other ways to reach you in the meantime.
Need more credits?Message us and we'll help you top up or move to an unlimited plan.

This is where couples reach you on Akad, and where you reply.

Couples message you hereWhen a couple enquires from your live profile, it lands in this inbox.
Reply right hereWrite back in the conversation and couples get it in Akad Planner. No need to switch to WhatsApp.
It's a two-way chatKeep the conversation going in one thread until they book.
Replies are always freeOnly a new enquiry uses a credit; replying never does.
Some leads arrive lockedWhen you're out of credits, new leads wait at the top of your inbox until you unlock them.
We'll email youYou get a notification when a couple replies, so you never miss one.

No. Your listing is free and includes 10 starting enquiry credits. Each new enquiry uses 1 credit. Replies are free.

Your listing stays live. Top up or choose a paid plan to keep receiving new enquiries.

Usually within a day. We'll email you when your listing goes live.

They message you from your Akad Planner profile. You reply from your dashboard.

Your listing stays free. Existing calendar records remain available to view, but editing requires a paid plan.

Check your spam and promotions folders, wait a minute, then send it again. Or continue with Google.

Message us on WhatsApp, or email us. support@akad.com.my